The use of this web site is conditional upon your acceptance, without modification, of all the terms and conditions provided below. Your continued use of this site communicates your acceptance of these terms

1-Any booking made or order placed by you shall be deemed to be an offer by you to purchase the relevant travel arrangements subject to these booking conditions. No contract between you and Metropolis Travel shall come into existence until Metropolis Travel i) Issues your reservation voucher and ii) Receives payment in full.

2-Payment in full is required at the time of booking for hotels available through our system. Payment must be made through Metropolis Travel's website by credit or debit card. The cooling off period is 24 hours, however, cooling off period does not apply to check ins in the next 72 hours.

After submitting form and payment, you will receive your voucher by email with the address and telephone number of the hotel.

However, if you choose to opt for a hotel that is on request, we will do our best to comply with your reservation by contacting our representatives within 48 hours. Once a confirmation has been received for your requested hotel, we will proceed with the payment by charging your card as agreed in the original request. If we are unable to confirm your initial request an alternative may be provided and an email notification will be sent to inform you of the details. The reservation will be held for 48 hours in order for you to inform acceptance. When we are in receipt of your acceptance, we will proceed with the payment by charging your card as agreed in our email correspondence.

4- Prices are shown in the currency requested with rates of exchange calculated on a daily. Prices may change on a daily basis to reflect any movement in exchange rates. When a booking is made the exchange rate will be fixed at the time the booking is created and will apply to any amendments or cancellations to items within the booking or to any items added subsequently. Metropolis Travel determines exchange rates.

5-The rates provided for you on this website are available only through Metropolis Travel's websites. Please do not call the hotel direct, as they will not have the same rates in their reservation system.

6-Bookings for travel arrangements will not be accepted less than 48 hours prior to the date of arrival, unless the arrangements requested are shown as "Immediate" availability.

7-Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body but the outlines below will give a general understanding of what can typically be expected within each category. Please note that these ratings are general guidance only and are not scientific or form a guarantee of any kind by Metropolis Travel.

Star Ratings:
1*: Majority will be small, independently owned and basic properties. There is likely to be a limited range of meals and facilities.
2*: Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than at one star level and a wider range of services, including food and drink, is likely to be found. Some rooms may be provided with en-suite facilities but this is not guaranteed.
3*: Hotel properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms should come with en-suite facilities and room service may be available.
4*: At this level there should be a noticeable difference in the degree of quality in the furnishings, décor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as 24-hour room service, laundry and dry cleaning may be available.
5*: These properties should provide spacious and luxurious accommodation throughout the hotel. Flawless attention to the guest's requirements should be provided.

8-Rooms may be single, twin, double, triple, or quad. However, the number of beds and the room layout varies from hotel to hotel. Twin rooms may be 2 single beds or a double & a rollaway. Quad rooms will not have four beds, but may have two double beds, or two beds and a camp bed or single bed. Triple rooms usually have a double bed and a single bed (or camp bed), two doubles or two singles and a camp bed. If three or more people share a room conditions will always be cramped. Usually, a "triple" or "quad" room is the same room as "twin or double; the word "triple" or "quad" refers to the occupancy of the room rather than the room type. Also, even though you have to pay extra for a single room, it will generally be smaller than a twin/double room, even if that twin/double is booked for single occupancy.
You must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel. Hotels in California may levy a daily supplement from April 2001 to be paid prior to departure due to an increase in the State power charges.

9-Metropolis Travel does not endorse or recommend any particular hotel or travel product. Reasonable care has been taken that the content of this website is correct but it is subject to amendment at any time without notice. All content on this website is published in good faith but you acknowledge that Metropolis Travel cannot check the accuracy of all information provided by its suppliers.

10-Metropolis Travel is happy to make any special requests for you, however acceptance of such requests by the hotel cannot be guaranteed, and they therefore form no part of your contract with Metropolis Travel.

11-You warrant that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred.

12-Passport, visa and health requirements for you and your party are your responsibility. You are strongly recommended to obtain travel insurance against delays, cancellations and for medical cover.

13-Cancellations and amendments to confirmed bookings are subject to the following conditions:

All bookings are subject to a 20 GBP fee for any CANCELLATION/AMENDMENT. If cancellation occurs within 5 days prior to check in, a charge of one- night's room rate will also be applied. Disney Hotels have 7days prior to check in and US National Parks have 28days prior to check in CANCELLATION/AMENDMENT policy.
No refunds will be made for no-shows or early checkouts.

Sometimes there are Non Refundable rates displayed. They are just that. Once booked no cancellations or amendments are allowed on these reservations.

*Working days are Monday - Friday from 10:00 to 18:00
*All cancellations & amendments must be made in writing either by fax to +44 (0)870 235 1849 or
email to info@metropolistravel.co.uk
*Amendment directly made with the hotels/operators will not be accepted.

Amendments and changes where either the number of rooms (irrespective of room type) OR the number of nights decreases will be charged as above. An Amendment must be confirmed back to you by one of our consultants. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it. All amendments are subject to availability. Amendments directly made with the hotels will not be accepted.

14-If you do not arrive at the accommodation on the date on which you booked, and then you will only be entitled to amend the hotel reservation from the time when Metropolis Travel receives notification from you during our working hours. Our office hours are Monday - Friday: 10:00 to 18:00. All such amendments are subject to you incurring the charge for the next twenty-four hours accommodation after Metropolis Travel's receipt of notification. If you leave the accommodation earlier than the date on which you booked to leave, then there will be no refund for the unused portion of your stay.
Cancellations notified directly to the hotel will not be effective. Requests for cancellations and amendments must be made in writing to Metropolis Travel & Tours Ltd by either email to info@metropolistravel.co.uk  or by fax to +44 (0)870 235 1849.

15-Hotel reservations during Special Events/Major Conference periods:
Clients will be advised at the time of booking if trade fair/exhibition dates are present and special conditions apply.
100% cancellation charges will apply to dates of stay falling within a Fair/Exhibition period. For dates of stay within the same booking, not falling within the Fair period, our standard non-Fair period cancellation and amendment conditions will apply.
Any changes or modifications for dates of stay falling within a Fair or exhibition period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

During non-Fair/exhibition periods: Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each hotel within a booking.

16-Any complaints about the booking service must be notified to Metropolis Travel in writing as soon as possible. Any complaint regarding the travel arrangements must be brought to the attention of the local supplier's management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to Metropolis Travel in writing within 30 days of your return to your country.


17-The client must submit a valid email address on the Reservation Form. All care must be taken by the client to ensure that the information provided in the Reservation Form is correct. It is the client's responsibility to advise Metropolis Travel if an error in the email address was submitted on the Reservation Form or any other correspondence. Metropolis Travel takes no responsibility for any incorrect information submitted.

18-Metropolis Travel shall not be liable for any failure or delay in performance of its obligations, which results directly or indirectly from any cause or circumstance that is beyond its reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo and blockade.

19-From time to time we randomly record telephone calls as a security measure and to monitor and improve customer service. Please also see our Privacy Policy and Terms of Use.

20-These terms govern all bookings made (whether through Metropolis Travel web site or otherwise). 'Metropolis Travel & Tours Ltd.' is registered in England, whose registered office is at 2nd Floor, Premier House, 309 Ballards Lane, London, N12 8LY. All correspondence should be addressed to Metropolis Travel & Tours Ltd, The 401 Centre, 302 Regent Street, London, W1B 3HH. Telephone number +44(0)870 235 1895. You accept these booking terms on behalf of all members of your party.

21-Your booking is governed by English law and is subject to the excusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between Metropolis Travel & Tours otherwise provided in these booking terms and conditions, your statutory rights are not affected.

22-Metropolis Travel reserves the right to change these terms from time to time.